Patient satisfaction was measured on a five point Likert-type scale. Seventy per cent of respondents reported a five out of five level of satisfaction, with 45% of patients indicating a preference for telemedicine appointments over in-person visits.
Several factors affected whether a patient was likely to be satisfied, including distance from doctor, age of patient, and condition. Older patients were less likely to be satisfied with telemedicine. Those respondents with audio-only appointments were much less likely to be satisfied with their appointment.
The study concludes that despite problems for some patients, the high number of survey respondents with a preference for telemedicine appointments means this may be an option for a subset of patients in the future.
